Help Center

To keep your account safe, we only let you request a new password a certain number of times each day. If you've reached this limit, you'll need to wait 24 hours before trying to reset your password again.

You're seeing error messages

If you see one of these error messages when resetting your password, try these steps:

Invalid Code: Copy the full numeric code from the email you received and paste it into the space that says Enter code.
Invalid Link: Copy the full link from the email you received and paste it into your browser's search bar.

If you're still seeing an error message, use this link to reset your password.

You can't access your recovery email or phone number

You need access to your account email or phone number to reset your password.

If you can’t access the email or phone number on your account, try these options:

This article is for people who are having problems logging into Facebook because they no longer have access to the email address or mobile phone number on their account. If you can access your account email or phone, learn how to reset your password.

If you suspect your account was hacked, on a device you’ve used to log into WeConectus before.

First, try this link

You may be able to recover your account by visiting contactus, even if you’re not sure whether your account was compromised.

If that didn't work, try these steps

If you don’t have access to the email address or mobile phone number associated with your WeConectus account — maybe because you were hacked and your password was changed, or you lost or forgot them — try these steps to recover your account:

Try using a different email address, which you might have forgotten are associated with your account.
Double check that you’ve entered your email correctly at login.
Try contacting your email provider to see if they can help you recover access to your email account.

If that worked, follow the steps to reset your password.

Find your account on a familiar device

Important: This next part is most helpful if you can use a device you’ve used to log into WeConectus before. This might be your own phone or computer, or it could be an old phone or a family member’s laptop. If you can get access to that device, try these steps:

On a device you’ve used to log in before, type this into your usual browser:
Enter an email address or a mobile phone number. It can be the one you usually use to log in, or any other that you think could be registered to the account.
If that doesn’t work, try entering your account name or username. If you don't know your username, you could ask a friend to go to your profile and send you the username found in the URL:

Steps to follow after finding your account

Select No longer have access to these? If you can’t see this, you might see Forgot account? or Recover instead.
Follow the prompts. You may be asked to provide new contact information. The contact information you provide must not have been used for your Facebook account before.
Follow the prompts to confirm that the account you’re trying to recover belongs to you.
Once you have successfully passed all the security checks, follow the instructions to reset your password. Try to choose something that is easy for you to remember, but hard for other people to guess.

Suspect your account was hacked?

If you suspect your account was hacked, visit hacked on a device you've used to log into WeConectus before.

Suspect your business account was hacked?

If you suspect that your business account was hacked, contact our support team.

We need to make sure that this WeConectus account belongs to you before we let you reset your password.

If your WeConectus account lists a Gmail, Hotmail, or Yahoo! email, you may be able to reset your password immediately.

Instead of waiting for an email with a special code or reset link, you can enter your email login information to reset your password.

Learn more about making your new password strong.

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